FAQ

These are the most commonly asked questions by our visitors:

1) Where are Senda’s balls made?

Our soccer balls are ethically made in Pakistan

2) Can they be used for high school games?

Yes, our Rapido model is NFHS certified and can be used for high school games

3) How do they compare to other brands in terms of quality and Price?

Senda balls match or exceed the quality of competitors

4) Can I Return a ball?

Sure. As long as you have not played with the ball and is in brand new conditions we will take it.

5) Do you have gift cards available?

Glad you ask. We do, and it will surely be an amazing gift you will be giving.

Use this list to answer any questions you may have regarding transactions conducted via this Web Site.

PAYMENT METHODS
SECURITY
WHAT IS THE CVV/CID/CVC?
WHEN WILL MY CREDIT CARD BE CHARGED?
DO I PAY SALES TAX ON MY ORDER?
WILL I RECEIVE AN INVOICE FOR MY ORDER?
RETURN POLICY
REFUND POLICY
IDENTIFICATION TAGS

PAYMENT METHODS

You may use any of the following payment methods: Visa, Mastercard, Paypal.

SECURITY

SendaAthletics.com has taken the necessary measures to maintain online purchases secure. Please check our security statement in our Privacy page.

WHAT IS THE CVV/CID/CVC?

The Card Verification Value or Code (CVV or CVC) or the Card Identification Code (CID) is a security feature for Credit or Debit Card transactions, giving increased protection against Credit Card fraud. The number is generated when the card is issued, by encrypting the Card Number and Expiration Date under a key known only to the issuing bank. Supplying this code in a transaction is intended to verify that the customer has the card in their physical possession.
For MasterCard and Visa Credit and Debit Cards, this is a 3-digit code printed on the back of the card and it appears in reverse italic at the top of the signature panel.
For American Express cards, it is a 4-digit code printed on the front side of the card above the number. It is printed flat, not embossed like the card number.

WHEN WILL MY CREDIT CARD BE CHARGED?

Your Credit or Debit Card will be charged on the date in which the package is shipped. You will only pay for the items that have actually been shipped.

DO I PAY SALES TAX ON MY ORDER?

Sales Tax is applied to your order if your shipping address is in California.

An estimation of the tax charges is indicated in your Shopping Bag. The exact amount will be calculated automatically after the order is shipped according to the Zip Code of the shipping address. The final amount will always be equal or less than the estimated Sales Tax and will be indicated in the invoice you receive with the Shipping Confirmation e-mail.

WILL I RECEIVE AN INVOICE FOR MY ORDER?

Yes. During checkout, you will be asked to provide billing information. You will then be sent an e-mail containing the invoice for your order when the shipping process begins. Additionally, you will receive a hard copy of your receipt with your purchased items.

RETURN POLICY

Your satisfaction is important to us. If for any reason you are not satisfied with your order, you may return any UNUSED products within fifteen (15) days from the day of delivery. Prior to sending any products back, please ensure the following conditions are met:

Returns are accepted only for those products purchased from this site;

Item(s) must be unused, unworn, unwashed and in the same condition in which it was received by you;
Item(s) must be sent in its original packaging;
Items must have all tags and/or labels still attached;
Item(s) must be sent in one single shipment; and
All items must be shipped from the United States.
REFUND POLICY

Refunds are processed within approximately three (3) business days from the day your shipment is received. The refund will be credited to the same card used to make the original purchase. Your account should be credited within one or two billing cycles from the date of return depending on the refund policy of the Credit /Debit Card used or two months in case of payment made by debit card. Please make sure that the date associated with such credit coincides with the date the original debit was made in order to avoid any interest charges on your account. NO REFUNDS OFFERED ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE. REFUNDS OFFERED ONLY FOR THOSE PRODUCTS PURCHASED FROM THIS SITE.