FAQ
Balls
How do I choose the right size of the balls?- Soccer ball sizing
- Size 3: AGES 7 & UNDER
- Size 4: AGES 8 - 12
- Size 5: AGES 13 & UP
- Futsal ball sizing
- Size 2: AGES 7 & UNDER (21 inch circumference)
- Size 3: AGES 8 - 12 (23 inch circumference)
- Size 4: AGES 13 & UP (25 inch circumference)
- Our balls are ethically made in a Fair Trade facility in Pakistan.
- Our balls are made in facilities that have improved working conditions fair wages for producers, and ensure no child labor
- Our balls match or exceed the ball quality of competitors.
- Yes, our balls have a 1-year shape and construction warranty
- Futsal balls have low bounce and are heavier than soccer balls. The largest size futsal balls are made in is size 4, while the largest size soccer balls are made is size 5.
- Soccer balls in size 3, 4, & 5
- Futsal balls in size 2, 3 & 4
- Machine stitching that provides smooth, uniform seams and a strong construction.
- A combination of machine stitched and bonding that provides improved performance and durability.
- Thermo bonding is the use of high pressure and heat in the construction. This technology is used in the professional-level, high quality balls.
- Yes, our balls are water resistant.
- Training balls are great for training sessions and everyday play, while match balls are optimized for matches and top-level play.
- Yes, you are able to customize our balls and you can find more information and contact us through the link here: https://sendaathletics.com/pages/custom-soccer-balls
- Yes, we ship worldwide.
Futsal Shoes
What sizes are available for the USHUAIA PRO and USHUAIA CLUB?
- USHUAIA PRO
- Men's: US 5-12
- Women's: US 6-13
- USHUAIA CLUB
- Youth
- US 1Y-6.5Y
- Adult
- Men's: US 7-11
- Women's: US 8-12
- We recommend to go a half size up as the shoe was created to fit snug/close to the foot.
- Unfortunately no.
- You can send the shoes that do not fit back to us and we will exchange them for a pair of shoes that fit you properly. You will only have to cover the cost of shipping them back to us, and we will cover the cost of sending you the correct size.
- Yes, we ship worldwide.
- Once a player outgrows their shoe they send it back to us, receive a 25% discount on their next pair, and we recondition their shoes for underprivileged players in social programs. It’s a true win-win and we couldn’t be more proud of this initiative.
- Please send us an email to team@sendaathletics.com mentioning where you bought your shoes (SendaAthletics.com, Amazon.com, Soccer.com, etc.) and order number if applicable.
- Please send us photos of the top and bottom of the shoes in the same email, so we can see if the shoes are in good condition or not to donate.
- If the shoes are in good condition, we will send a shipping label for you to return the shoes. Once we receive the return shoes, we will share a 25% discount once we receive the returning shoes.
- If the shoes are not in good condition, we will ask you to keep it since we cannot donate. We will share a 25% discount code for your next pair of shoes.
- Yes, the insoles in the shoes are 100% removable.
- USHUAIA PRO: Real leather made with calfskin
- USHUAIA CLUB: Synthetic leather made with microfiber
- Not yet, because there are no sports shoe factories that are Fair Trade Certified. We found a factory in China that has been making premium quality shoes since 1991, and that shares our commitment to workers' well-being. As we grow into the shoe market, we aim to secure Fair Trade Certification for our partners, to proudly show this certification across our new line of products.
- USHUAIA PRO: For now we only have one colorway and will be launching other colors in the future.
- USHUAIA CLUB: We have blue and orange colorway.
- Unfortunately no.
- Ushuaia Pro is designed and made with best-in-class materials for the highest level of play, and the Ushuaia Club is designed and made for the recreational level at a more affordable price. We acknowledge the cap between the Pro and Club, and we are working on developing an outsole that can be used for both Ushuaia Pro and Club. We have been testing the new version with pro players, and planning to launch the new version of Ushuaia later this year or early next year.
Grip Socks
What is Gravity Grip Socks Technology?
- A process that enable our grip socks to provide ankle stability, protect heels from impact, high compression, comfortability as well as non-slip system
- Medium (US Men 5-8)
- Large (US Men 8-12)
- It has grips only in the outside
- Yes, we ship worldwide
- We use a combination of cotton, nylon, polyester, and rubber band
- Black, white, red, yellow, blue, navy blue, yellow, green and orange
- Yes, they can be worn underneath. Some players prefer to wear them either over or under their teamsocks. However, if you want the full benefits of the socks, and use them like pro athletes do, is to cut the feet of your team socks, and wear our socks.
- For injured ankles, we would always suggest getting advice from a physiotherapist. However, the socks do support weak ankles to a certain degree. Taping the ankle, however, is of more support for example.
- We always advise to use extra support. It is not replacement of tape for example like a lot of athletes use. The compression helps support the ankle but does not lock it or blocks movement like tape does.
- The socks do 100% help protect against rubbing on the boots.
- Yes, our grip socks have a 1-year manufacturer warranty.
Use this list to answer any questions you may have regarding transactions conducted via this Web Site.
PAYMENT METHODS
SECURITY
WHAT IS THE CVV/CID/CVC?
WHEN WILL MY CREDIT CARD BE CHARGED?
DO I PAY SALES TAX ON MY ORDER?
WILL I RECEIVE AN INVOICE FOR MY ORDER?
RETURN POLICY
REFUND POLICY
IDENTIFICATION TAGS
SECURITY
WHAT IS THE CVV/CID/CVC?
WHEN WILL MY CREDIT CARD BE CHARGED?
DO I PAY SALES TAX ON MY ORDER?
WILL I RECEIVE AN INVOICE FOR MY ORDER?
RETURN POLICY
REFUND POLICY
IDENTIFICATION TAGS
PAYMENT METHODS
- You may use any of the following payment methods: Visa, Mastercard, Paypal.
SECURITY
- SendaAthletics.com has taken the necessary measures to maintain online purchases secure. Please check our security statement in our Privacy page.
- The Card Verification Value or Code (CVV or CVC) or the Card Identification Code (CID) is a security feature for Credit or Debit Card transactions, giving increased protection against Credit Card fraud. The number is generated when the card is issued, by encrypting the Card Number and Expiration Date under a key known only to the issuing bank. Supplying this code in a transaction is intended to verify that the customer has the card in their physical possession.
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DO I PAY SALES TAX ON MY ORDER?
- Sales Tax is applied to your order if your shipping address is in California. An estimation of the tax charges is indicated in your Shopping Bag. The exact amount will be calculated automatically after the order is shipped according to the Zip Code of the shipping address. The final amount will always be equal or less than the estimated Sales Tax and will be indicated in the invoice you receive with the Shipping Confirmation e-mail.
WILL I RECEIVE AN INVOICE FOR MY ORDER?
- Yes. During checkout, you will be asked to provide billing information. You will then be sent an e-mail containing the invoice for your order when the shipping process begins. Additionally, you will receive a hard copy of your receipt with your purchased items.
RETURN POLICY
- Your satisfaction is important to us. If for any reason you are not satisfied with your order, you may return any UNUSED products within thirty (30) days from the day of delivery. Prior to sending any products back, please ensure the following conditions are met: Returns are accepted only for those products purchased from this site; Item(s) must be unused, unworn, unwashed and in the same condition in which it was received by you;
- Item(s) must be sent in its original packaging;
- Items must have all tags and/or labels still attached;
- Item(s) must be sent in one single shipment; and All items must be shipped from the United States.
REFUND POLICY
- Refunds are processed within approximately three (3) business days from the day your shipment is received. The refund will be credited to the same card used to make the original purchase. Your account should be credited within one or two billing cycles from the date of return depending on the refund policy of the Credit /Debit Card used or two months in case of payment made by debit card. Please make sure that the date associated with such credit coincides with the date the original debit was made in order to avoid any interest charges on your account. NO REFUNDS OFFERED ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE. REFUNDS OFFERED ONLY FOR THOSE PRODUCTS PURCHASED FROM THIS SITE.